FAQ

I have a router based network and fail to connect via Wi-Fi. Is there a solution?
The connection may fail because: 1. Your router can have a hardware firewall that is blocking all incoming and outgoing traffic for the ports that are used...
Mon, 5 Jul, 2021 at 12:17 PM
I’ve synced contacts from Gmail contacts list, but I can’t find where they are saved on Mac
If you’ve synced "My Contacts" group from Gmail contacts list, please, look for the contacts from this group in "Contacts" group in Addr...
Fri, 2 Jul, 2021 at 5:43 PM
How to give SyncMate the full disk access on macOS Mojave (10.14)?
In order to successfully synchronize Safari bookmarks on the aforementioned OS with your other devices, SyncMate will need the full disk access. Here are th...
Fri, 2 Jul, 2021 at 5:44 PM
Send Activity log to our support team
In case the sync fails:  after the actual sync attempt click “Show log” button -> “Send to technical support” -> then enter your email address and le...
Fri, 2 Jul, 2021 at 5:44 PM
Known issues
When syncing calendars between two Macs, the Cmd+Del command does not delete calendar events. If data is modified while sync is still in progress, certain...
Mon, 5 Jul, 2021 at 12:13 PM