Sales FAQ

Placing a Purchase Order
Since a purchase order (PO) is an official binding document (a contract to purchase) that gets issued by a buyer to a seller, it is not available for select...
Fri, 16 Aug, 2019 at 12:13 PM
What payment methods are available?
As you perhaps already know we (Electronic Team) don’t process payments. For order processing and charging clients for our products we use services of secur...
Fri, 16 Aug, 2019 at 12:14 PM
Can I pay for your product in my native currency?
We hope you already know that we don’t handle payments for our products. We are a development company and don’t have secure methods for payments processing....
Fri, 16 Aug, 2019 at 12:15 PM
Can I buy from a reseller in my country?
As a global software-development company we operate mostly electronically: we sell and deliver our software utilities via Internet and thus there is no gene...
Fri, 16 Aug, 2019 at 12:15 PM
How soon will I get the license after the order?
How soon you get the license depends on many factors: the purchase service you used, the payment method you selected and the license type you ordered. U...
Fri, 16 Aug, 2019 at 12:16 PM
How will you deliver the product I order?
When you order a product by Electronic Team you get it immediately and electronically. Electronic delivery means that you are sent an email with a link to t...
Fri, 16 Aug, 2019 at 11:40 AM
What If My Order Failed or Was Rejected?
As you know, you purchase Electronic Team products from our official e-commerce resellers: 2Checkout and FastSpring. So, if you had already placed the o...
Fri, 16 Aug, 2019 at 12:16 PM
Can I buy your product on a CD/USB flash drive?
In spite of the fact that we distribute our software via Internet and deliver it electronically, you surely have an option to order a Backup CD or a Backup ...
Fri, 16 Aug, 2019 at 12:17 PM
Can I return the product and get my money back?
Our goal is to ensure your complete satisfaction with your purchase. If you are not satisfied with the product, you can claim for a refund or replacement wi...
Fri, 16 Aug, 2019 at 12:11 PM
How Do I Get an Invoice for my Purchase?
You can find the invoice in your order confirmation email. As an option, you can contact our e-commerce reseller that processed your order (2Checkout an...
Fri, 16 Aug, 2019 at 12:18 PM