In some cases, our support team may ask you to collect logs using USB Analyzer by Eltima Software.
Usually, we need to have logs collected from two monitoring sessions on the client machine: one session when you connect the USB device physically (directly to the USB port of the computer) and another one when you connect to the device with FlexiHub.
To record a monitoring session on a client machine:
1. Install and start USB Analyzer.
2. Select “New” > “New USB device” > “Start session.”
3. Plug your device into the USB port (or connect to it with FlexiHub).
4. Save the monitoring session via “Save” > “Save as“.